Japanese
Traditional
Washbowl

1. What is ZenMarket?

ZenMarket is a trusted Japan-based proxy buying service.
They purchase the item on your behalf, inspect it at their warehouse in Japan, and ship it internationally with secure packaging.

• Proxy purchasing
• Product inspection
• Professional repacking
• International shipping support

2. Benefits of Using ZenMarket

🔍 Professional Inspection & Repacking

Your item is checked for accuracy and repacked to ensure maximum protection during international transit.

📦 Package Consolidation

Combine multiple orders into one parcel to reduce shipping costs.

🌐 Multilingual Support

Customer support available in 19 languages.

✈ Various Shipping Options

DHL, FedEx, EMS, and other international methods are available.

3. How to Order

Step 1 — Click banner

Click the “Add to Cart” button on the ZenMarket banner on our product page.

The cart only appears for items available in your country.

Step 2 — 'Add to Cart'

You will be redirected to the ZenMarket page → click “Add to Cart” again.

Step 3 — Payment 1

ZenMarket confirms availability and price → You pay the item cost.

Step 4 — Inspection

ZenMarket purchases the item, receives it at their warehouse, and inspects it.

Step 5 — Payment 2

Select your preferred shipping method → Pay the international shipping fee → ZenMarket ships your item.

4. Cost Breakdown

1. Product Price & Domestic Shipping

Standard item cost + shipping within Japan.

2. ZenMarket Service Fee

Regular fee: 500 JPY → Special discounted fee: 300 JPY per item

3. International Shipping Fee

Paid separately (see Step 5 above).

Varies depending on the shipping method.

4. Import Duties & Taxes (Important)

Customs duties, import taxes, and local fees are the responsibility of the customer.

These are not included in the product price or shipping fee.

Please check your country’s customs regulations before ordering.

5. Shipping, Damage & Returns

Shipping & Insurance

ZenMarket offers various shipping options, including tracking and insurance. Because our vessel sinks are fragile, we strongly recommend choosing a fully insured method.

If Your Item Arrives Damaged

• Please take photos of the box and the damaged item before discarding any packaging.
• Contact ZenMarket support immediately for insurance claim assistance.
• They will guide you through the insurance claim process.

Cancellations & Returns

• Cancellations are not possible once ZenMarket completes the purchase.
• No returns for customer convenience (wrong size/color, change of mind).
• Returns accepted only if the item delivered is significantly different from the order.
• Please contact ZenMarket if you believe this is the case.

6. Customer Support

For shipping, payment, customs, or order-related questions:

Contact ZenMarket Support (19 languages):
https://zenmarket.jp/en/help.aspx#feedback

For product-related questions
(materials, dimensions, installation):

We are happy to assist you. Available languages: English / Japanese

Contact (mizunohana):
https://mizunohana.com/form/inquiry

7. Helpful Links

• ZenMarket Help Page
• Fee Details
• Payment Methods
• Shipping Methods
• Shipping Cost Calculator